It does seem to me, however, that an adult would know the difference between slapping down ten bucks for a double cheeseburger meal at Wendy's versus paying that same ten bucks as a copay on medical services.
But alas, often they do not.
As I sat in my office earlier, minding my own business and
The later was a matter of seconds. My accounting supervisor came in saying that a patient is demanding a refund of his copay and is super pissed that she is refusing to give it to him.
"Did he have the services?"
Yup, he did. He just wasn't happy with the results.
"Would you go speak to him?" she implored.
I squared my shoulders and prepared to enter the war zone. Now the way Skippy explained it, he came to our office specifically to get a prescription for the drug oxycontin and the physician he just saw refused to give him one. Therefore, he does not want his insurance charged and he demands a full refund of his ten dollar copay.
When I informed him that would not be possible as he was examined and did receive treatment he shouted:
"I AM THE CUSTOMER AND THE CUSTOMER IS ALWAYS RIGHT!!"
No, he didn't get his refund and yes, he left with the typical backwards shouts stating he is going to sue me, my children's children and my goldfish Killer.
I can just picture the reason for the malpractice lawsuit...
Failure to give junkie his fix of choice.